Here at ImageFIRST, we may be known for our medical linen services in Round Rock, TX and surrounding areas, but our customers know that we do much more than that. Today, we bring you a heartwarming story from our northern Texas neighbors about how one small act of kindness had a positive impact on so many people.
One day, a Customer Advocate from the ImageFIRST Dallas office received a message from one of the medical professionals at a facility that they served. She told him that her daughter would soon be embarking on a mission trip to Honduras, and inquired if ImageFIRST had any extra baby blankets that they could donate to the cause.
In hopes of helping his customer, the Customer Advocate returned to the ImageFIRST Dallas office at the completion of his route and asked his manager if the office had any extra blankets that they could donate. Unfortunately, the answer was no. The ImageFIRST team was undeterred, however; together, they resolved to purchase blankets themselves. By rallying together behind their customer’s cause, they were able to gather 142 blankets to donate.
When the Customer Advocate returned to deliver the blankets, the medical professional was overjoyed. “I can't begin to tell you what this meant to the hospital and medical centers,” she said. When her daughter delivered the donation to the doctor who was overseeing that portion of the mission trip, he was reportedly surprised and thrilled to receive so many. The medical professional said that the recipients of the blankets were touched by the gesture, becoming emotional upon receiving the blankets. They truly appreciated the kind-hearted gesture.
The ImageFIRST Purpose
Stories like these are not uncommon at ImageFIRST. That’s because many of our associates truly take our purpose to heart, and frequently go above and beyond not only to help their customers, but to benefit the greater community.
Our associates’ roles within the company also play an important part in this culture. For example, our Customer Advocates are far more than just delivery drivers; they are acutely aware of the needs of their clients. They remove the burden of inventory management from the staff at the medical facility, allowing them to devote more time to their patients.
To learn more about the ImageFIRST medical laundry service in Austin, TX and surrounding areas, please browse our site.